1X's NEO: the factory is running, and no home delivery has been announced

1X Technologies now builds NEOs in a factory in Hayward, California, and has shown new hands for them. What it has not announced is a NEO delivered to a customer's home: its news page, read on 8 October 2026, lists none. The offer of 28 October 2025 promised Early Access buyers priority delivery in 2026.

What buyers were promised

1X's announcement and order page list two ways to get a NEO (maker-stated):

• Early Access ownership: $20,000, with priority delivery in 2026.
• Subscription: $499 per month, which 1X said "will be shipped at a later date."

1X lists a refundable $200 deposit. It said it would deliver primarily in the United States in 2026 and expand to other markets starting in 2027.

What 1X has shown since

• The factory, 30 April 2026. 1X said its NEO Factory in Hayward, 5,388 m² (58,000 sq ft), had commenced full-scale production, was ramping toward an initial capacity of 10,000 NEOs a year, and plans to scale toward more than 100,000 a year by the end of 2027. In the same post, 1X wrote that the NEOs coming off the line "are being prioritized for our internal team" for development and testing in homes.
• The queue. 1X also wrote that it had booked out its "entire production capacity for the next year in just 5 days (10,000 NEOs)" after the October 2025 launch. It told customers that some would get their NEO in 2026 and some later.
• The hands, 9 July 2026. 1X announced tendon-driven hands with 25 degrees of freedom (DoF), 22 in the fingers and palm plus 3 at the wrist, and said they "will ship on every NEO." Interesting Engineering covered the launch on 10 July 2026.

What changed for a buyer

The October 2025 offer read as a date. Since April 2026, it reads as a queue: 1X has said some customers will receive a NEO in 2026, without saying how many, or where a new order would sit. By its own count, the next year's production capacity, 10,000 NEOs, was booked within five days.

The spec sheet has not caught up

The hands announced in July have 25 DoF. Our NEO model sheet, which follows 1X's published joint list, records 22 per hand and 7 per arm, and 1X has not said whether the 3 wrist joints are new or already counted in the arm. Its other figures are maker-stated: 1.68 m, 29.9 kg, an 842 Wh battery and 4 hours of runtime. For tasks NEO does not know, 1X says a 1X Expert can remotely supervise it at scheduled times.

Still unconfirmed

• How many customers will receive a NEO in 2026, and when.
• When subscribers will receive theirs.
• How much housework NEO does without a remote 1X Expert, in a customer's home.
• Exact prices and delivery dates for markets outside the United States.